Refund policy

SZÉRELLEE — SHIPPING & RETURNS

Website: www.szerellee.com

Australia (Domestic Only)

1. Shipping & Delivery (Australia Only)

Order Dispatch: Orders are processed and dispatched within 1–3 business days. Once your parcel is on its way, you will receive an automated email confirmation with your Australia Post tracking link.

Australian Delivery Options & Rates:

Standard Shipping: Across Australia (estimated 3–5 business days for major metro areas; regional areas may take slightly longer).

Express Shipping: flat rate across Australia (estimated 1–3 business days).

Delivery Preferences & Authority to Leave: Parcels are dispatched with Authority to Leave (ATL) where safe to do so. If you require secure signature delivery or do not have a safe drop location, we recommend redirecting your parcel to a free Australia Post Parcel Locker or Post Office collection point via the Australia Post tracking portal.

Szérellee currently ships exclusively to Australian delivery addresses. International shipping is not offered at this time.

2. Eligibility for Returns &Exchanges

At Szerellee, we stand behind the quality of our garments. If something isn’t right, get in contact with us at hello@szerellee.com. We aim make the process simple and transparent.

14-Day Size Exchanges: you will need to cover your own return costs, unless items is faulty or incorrect. We offer size and style exchanges on eligible items within 14 days of delivery as long as Szerellee’s products are unworn, undamanged, in re-sellable condition and in their original packaging There is no additional fee for sending out your replacement item to you.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. We cannot accept returns that have any evidence of animal fur or have been worn.

Replacement Outbound Shipping: Once your return is received and inspected at our Perth studio, Szérellee will dispatch your replacement size via complimentary Standard Shipping across Australia. However, if a returned item does not meet the terms and conditions above when inspected by our team and has been damaged or shows clear signs of wear it will be rejected.

Stock Availability: Because our overalls produced in small-batch releases, stock cannot be held or reserved until your return arrives. If your desired size is out of stock upon arrival, we will issue a store credit or full refund to your original payment method.

Please make sure your item for exchange meets the Terms & Conditions above before submitting your request to avoid extra charges.

If a returned item does not comply with our returns policy, Szérellee reserves the right to reject a claim and not process the refund- charge the value of the item shipped for exchange. We do not offer refunds for change of mind.

3. Sale & Discounted Items

In line with standard practices:

Change of Mind on Sale Items: We do not offer refunds for change of mind on sale items, promotional discount codes, or clearance stock.

Store Credit or Exchange: For eligible sale items returned within 14 days meeting our condition standards, you will receive an online store credit or a size exchange (subject to stock availability).

4. Faulty, Damaged, or Incorrect Items

We take exceptional pride in our 100% cotton construction, reinforced stitching, and custom antique bronze hardware. In the rare event an item is faulty, damaged in transit, or incorrect:

Contact our customer care team at hello@szerellee.com with your Order Number (e.g., #SZE-1088), a description of the issue, and clear photos.
For transit damage, please notify us promptly upon delivery so we can lodge a claim with Australia Post.

5. Non-Returnable Items

The following items cannot be returned or refunded for change of mind:

Items marked discounted (unless faulty under Australian Consumer Law)
Gift Cards & E-Vouchers
Customised, tailored, or altered garments

6. Contact & Returns Studio Information

Customer Care Email: hello@szerellee.com