SZÉRELLEE PRIVACY POLICY

Website: www.szerellee.com

1. Overview and Commitment to Privacy

Szérellee ('we', 'us', 'our', or 'Szerellee') operates the online web store at www.szerellee.com (the 'Site'). We are committed to protecting the privacy and confidentiality of our customers, website visitors, and community members. This Privacy Policy describes how your personal information is collected, used, disclosed, and protected when you visit, browse, create an account, make a purchase, or interact with us.

2. Personal Information We Collect

When you interact with our Site, we collect personal information in two primary ways: information you provide directly, and information collected automatically through tracking technologies.

A. Information You Provide Directly

Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect information necessary to process your transaction. This includes your full name, billing address, shipping address, email address, phone number, and payment details (credit card information, PayPal, Afterpay, or other payment provider tokens). Note: Payment card details are processed securely by PCI-DSS compliant third-party payment gateways; we do not store full credit card numbers on our servers.

Account & Communication Information: Information provided when creating a customer account, signing up for our newsletter ('Living Gently'), contacting customer care, participating in surveys, or engaging with our social media channels (Instagram, Facebook, TikTok).

Customer Support & Sizing Inquiries: Records of correspondence, inquiries regarding fit, product care, and feedback.

B. Information Collected Automatically ('Device Information')

When you visit the Site, our servers and third-party tools automatically log information about your device and web browser, including:

• IP address, time zone, and general geographical location (city/country).
• Browser type, operating system, and device hardware specifications.
• Individual web pages or products viewed, search terms entered on the Site, and referring websites or marketing campaigns
• User interaction data, page load times, and browsing duration.

3. How We Use Tracking Technologies & Cookies

A cookie is a small text file placed on your device to help analyze web traffic and remember your preferences for a more personalized browsing experience.

We use traffic log cookies to understand page usage and optimize our website content. This information is used strictly for statistical analysis and is deleted afterward.

Overall, cookies enable us to provide a better user experience by tracking which pages you find helpful. They do not give us access to your computer or any personal information beyond what you choose to share with us.

4. Purpose and Legal Basis for Processing Data

We collect and use your personal information for the following legitimate business purposes:

1. Order Fulfillment & Delivery: To process payments, issue invoices, coordinate shipping with delivery partners (such as Australia Post), and send tracking notifications.
2. Customer Support: To assist with sizing inquiries, process returns and exchanges, and resolve customer queries.
3. Marketing & Updates: To send promotional updates, product announcements, and newsletters via email or SMS, provided you have given consent under the Australian Spam Act 2003. You can opt out at any time.
4. Security & Fraud Prevention: To protect our platform and verify transactions against potential fraud.
5. Analytics & Improvement: To measure website performance, evaluate advertising effectiveness, and improve product design and user experience.

5. Sharing & Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We share it only with trusted third-party service providers who help us run our business.

• Online Store Platform: To host and power our online store.
• Payment Processors: To securely handle transactions.
• Shipping & Fulfillment Partners: To pack and deliver your orders.
• Marketing & Analytics Tools: To analyze performance and improve our services.
• Legal Compliance: To meet legal obligations or respond to lawful requests.

6. Data Security and Retention

Security: We are committed to keeping your information secure. To prevent unauthorized access or disclosure, we use appropriate physical, electronic, and managerial procedures to safeguard the data we collect online.

7. Your Rights Under Australian Privacy Law

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at hello@szerellee.com 

8. Contact Us & Privacy Officer

For any questions regarding this Privacy Policy, your personal data, or to exercise your privacy rights, please contact us at hello@szerellee.com


Last updated: September 12, 2026